Privacy Policy

We collect information you provide directly to us, including:

• Your name, phone number, email address, and service address
• Details about your grill (brand, model, condition) and photos you upload
• Your scheduling preferences, promo codes, and how you heard about us
• Messages you send us by form, text, email, or phone

We also collect limited technical information automatically (such as device and usage data) to operate and improve the site.

• To respond to quote requests and provide grill cleaning, inspection, and repair services
• To schedule appointments and send you appointment, quote, and service updates
• To send payment links and receipts for services you request
• To contact you about your account, requests, or our services
• To improve our services and comply with legal obligations

If you provide your phone number and opt in, we may send you text messages related to your quote, scheduling, appointment confirmations, payment links, and service updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. See our SMS Terms for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The phone numbers and SMS consent (opt-in) we collect for text messaging are not shared with any third parties. We only use mobile/SMS data to deliver the messages you request, and we use trusted service providers (such as our SMS carrier) solely to send those messages on our behalf.

We do not sell your personal information. We share information only with service providers who help us operate our business (for example, scheduling, payment processing, and SMS delivery), and only as needed to perform those services for us. We may also disclose information if required by law or to protect our rights, safety, or property.

We keep your information for as long as needed to provide our services and meet legal, accounting, or reporting requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

• Opt out of texts at any time by replying STOP
• Unsubscribe from emails using the link in any marketing email
• Request access to, correction of, or deletion of your information by contacting us

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our site or services after changes take effect constitutes acceptance of the updated policy.

Questions about this policy or your information? Contact us at jeff@cincygrillcleaning.com or (657) 831-4276.

Tri-State Grill Cleaning · Cincinnati, OH 45233